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Terms of Service

Terms of service

Article 1. Applicability
1.1 All offers, orders and agreements of Infirst these Terms and Conditions apply.
1.2 Accepting an offer or placing an order implies that you accept the applicability of these Conditions.
1.3 It can be done in writing in these Terms, in which case the remaining provisions shall remain in force.
1.4 All rights and claims as stipulated in these Terms and any further agreements for the benefit of Infirst, are also stipulated for by Infirst intermediaries and other third parties.


Article 2. Offers / agreements
2.1 All offers are without obligation and Infirst, Infirst expressly reserves the right to change prices, especially when necessary on the basis of (legal) regulations. See also Article 3.6.
2.2 A contract is only concluded after acceptance of your order by Infirst. Infirst is entitled to refuse orders or to attach certain conditions to the delivery, unless explicitly stated otherwise. If an order is not accepted, communicate this within ten (10) days after receipt of order.


Article 3. Prices and payments
3.1 The prices for the products and services offered are in Euros, incl. VAT and excluding handling and shipping, taxes or other charges unless otherwise stated or agreed in writing.
3.2 Payment must be made in advance without discount or compensation for deliveries within the Netherlands, and in advance for deliveries outside the Netherlands, unless otherwise agreed in writing.
3.3 Payment can by PayPal.
3.4 If you are in default on any payment, Infirst is entitled (implementing) the agreement and related agreements to suspend or dissolve.
3.5 If the prices for the products and services increase in the period between the order and its execution, you are entitled to cancel the order or to terminate the agreement within ten (10) days after notice of the increase by Infirst.

Article 4. Delivery
4.1 The delivery times specified by Infirst are only indicative. Late delivery does not entitle you to compensation nor the right to cancel your order or to terminate the agreement, unless the delay in delivery is such that you can not reasonably expect you to maintain the agreement. You are then entitled to cancel the order or terminate the agreement if necessary.
4.2 The delivery of the goods at the place and time at which the products are ready for shipment to you.

4.3 Shipping only in Europe.


Article 5. Retention
5.1 The ownership of products is transferred only when all you owe under any agreement Infirst have paid. The risk in respect of the products at the time of delivery to you.


Article 6. Intellectual and industrial property
6.1 You should all intellectual and industrial property rights to be respected fully and unconditionally products delivered by Infirst.
6.2 Infirst. not guarantee that the delivered products do not infringe any (unwritten) intellectual and / or industrial property of third parties.


Article 7. Complaints and liability
7.1 You have the obligation to inspect whether the products meet the agreement. If this is not the case, you should Infirst as soon as possible and in any event within seven (7) days after delivery, or after observation reasonably possible, in writing / email and sufficient detail.
7.2 If it is demonstrated that the products do not meet the agreement, Infirst choose the products to be returned and replaced by new products or to refund the invoice value.
7.3 If you have a product for whatever reason do not wish to purchase, you have the right to return the product within 14 days after delivery to Infirst. Returns are only accepted if the packaging of the product is undamaged, also applies that the costs for returns are at your expense. The return shipment is the responsibility of the buyer. Infirst can not be held liable for the return.


Article 8. Warranty
8.1 If Infirst delivers products to the customer, Infirst is never a further guarantee held in relation to the customer than that which Infirst can make compared to its suppliers. Warranty will always be clearly indicated on the invoice.
Claims due to visible defects must conform to the contract and within 7 (seven) days of receipt of the goods by the customer in writing. Complaints made by Infirst received after the expiry of this period are not required by Infirst be considered.


Article 9. Orders / communication
9.1 For misunderstanding, delays or transmission of orders and messages resulting from the use of the Internet or other communication between you and Infirst or between Infirst and others, as it relates to the relationship between you and Infirst, Infirst is not liable, unless it is a case of intent or gross negligence of Infirst.


Article 10. Force Majeure
10.1 Without prejudice to its other rights, Infirst case of force majeure the right, at its option, the execution of your order to suspend or terminate the agreement without judicial intervention to in writing by you along parts and without Infirst liable to pay any compensation, unless this would be unacceptable in the circumstances to standards of reasonableness and fairness.
10.2 Force majeure is defined as any failure can be attributed to Infirst because it is not due to her fault and not under the law, act or generally accepted traffic for its account.


Article 11. Miscellaneous
11.1 If you writing to Infirst of an address, Infirst entitled to that address to send all orders, unless you should be sent in writing to Infirst of another address to which your orders.
11.2 If Infirst whether or not deviate from these conditions for any period of time, will not prejudice their right to demand immediate and strict compliance with these Terms and Conditions. You shall never be entitled to enforce on the grounds that Infirst these conditions smoothly.
11.3 If one or more provisions of these Terms or any other agreement with Infirst in conflict with any applicable provision of the relevant provision will lapse and will fix it be replaced by a new Infirst lawful condition.
11.4 Infirst is competent in the execution of your order (s) use of third parties.


It may happen that you are not completely satisfied with your purchase. If you want to exchange or return something, follow the steps below ...

Add the packing slip to your products in the original packaging. Have the parcel stamped and sent. Keep the receipt in a safe place, it contains the track & trace code so you can follow the parcel and see if it has arrived in good order. Write your order number on the label at the return address and always send your packing slip, otherwise we cannot process the return package.

This is the only way we take back items:
- Put the items back in the packaging undamaged and unworn. We really appreciate it if we get the items back in the same way as you received them. This means with all cards attached and neatly packed in the original packaging.
- We can't take the items back if we suspect that the items have been worn more often than during the fitting.

As soon as the return package has been approved by our returns department you will receive a confirmation email from us. We will then arrange the refund as soon as possible. In the meantime, would you like to know where your return package is? With the Track & Trace code you received from the post office you can view the current status of your return.

- You may cancel and return your order up to 14 days after receipt without giving any reason.
- The costs for sending your return package to Infirst are for your own account.
- Infirst is not liable for any loss or damage to a return package. We therefore advise you to send your return package by registered post.
- When we have received and processed the return package and the returned items in good order, you will receive a confirmation email from us. We strive to process your return within 3-5 working days after receipt. After this we will refund the refund amount to your account as soon as possible. Our aim is a refund within 7 working days after your return has been processed. Refunds will in any case be made within the statutory period of 30 days.

You can send your return package to the following address:

Infirst/ returns
Vondelstraat 2

2271RM Voorburg
The Netherlands